Our policies. In plain English where we can.

Privacy Policy.

We collect the minimum information needed to deliver the audit and operate this business. We don't sell data. We don't share it with networks or brokers. This page explains what we do collect, why, and what rights you have over it.

01 · What we collect

• Audit request info: your name, email, and website URL when you submit the audit form.
• Engagement access: if you hire us, you grant read-only access to analytics, ad accounts, and other platforms you want audited. We store nothing beyond what's needed to produce the report.
• Site analytics: anonymous visit information via Vercel Analytics (page views, referrers). No cross-site tracking pixels.
• Communications: any emails you send us, stored in our email provider for as long as our working relationship continues.

02 · How we use it

• To deliver the audit you requested and any follow-on work.
• To contact you about your audit, engagement, or a question you've sent.
• To improve our own methodology in aggregate, with no client-identifying data.

03 · Third parties we use

• Vercel — hosting and basic analytics.
• Resend — transactional email (audit confirmations, intake forms).
• Stripe — payment processing, when applicable. Card data is handled by Stripe and never touches our servers.

Each of these has their own privacy practices; links are in our footer correspondence on request.

04 · Your rights

You can ask us to access, correct, or delete any personal information we hold about you at any time. Email legal@getvalue.consulting and we'll respond within 14 days. If you're in the EU, UK, or California, applicable privacy laws (GDPR, UK GDPR, CCPA/CPRA) give you the right to request a copy of your data, correct inaccuracies, delete it, or opt out of any "sale" of personal information — though we don't sell any.

05 · Cookies

We don't set marketing cookies. Vercel Analytics uses a privacy-friendly cookie-free pageview counter. If that changes, this page will be updated and we'll surface a notice on your next visit.

06 · Data retention

Audit records and engagement communications are retained for as long as we have an active relationship, plus 24 months thereafter for tax, accounting, and dispute-resolution purposes. After that, we delete them on request or as part of our routine data cleanup.

07 · Security

Your data is stored in the infrastructure of the providers listed above. We use read-only credentials wherever possible during audits. We don't copy your data into local files except when directly necessary to produce the deliverable, and those are deleted after delivery unless you ask otherwise.

Terms of Service.

By requesting an audit, engaging us on a sprint or retainer, or using this website, you agree to these terms. They're written to be readable. If anything is unclear, email us and we'll rephrase it.

01 · Who we are

"GetValue," "we," "us," and "our" refer to GetValue Consulting, a Chito Technologies company. "You" and "your" refer to the individual or business engaging us.

02 · Services

We offer three engagement types:

• Revenue Leak Audit — a one-time diagnostic engagement. Flat fee, money-back guarantee (see § 03 Refund Policy below).
• Fix-It Sprint — fixed-scope, fixed-price implementation work over 30–60 days.
• Growth Engine retainer — ongoing monthly engagement with a minimum three-month term, rolling thereafter.

Scope and deliverables for each engagement are set out in a separate statement of work or order form that supplements these terms.

03 · Your responsibilities

• Provide accurate information in the audit intake.
• Grant read-only access to the platforms you want audited, for the duration of the engagement.
• Pay invoices on the terms agreed (see § 04).
• Use any deliverable we provide only within your own business, unless we've agreed otherwise in writing.

04 · Payment

Audits are payable at the start of the engagement, subject to the refund guarantee below. Sprint and retainer fees are invoiced according to the order form — typically 50% upfront for sprints, monthly-in-advance for retainers.

05 · Intellectual property

The deliverables we create for you — audit reports, fix plans, written assets — become yours on payment. Our methodology, templates, frameworks, and the internal tools we use to produce those deliverables remain ours. You're free to share the deliverable internally or with another consultant; you can't resell it as your own product.

06 · Confidentiality

We treat your business information as confidential. We won't share client names, metrics, or specific findings without your explicit consent. Aggregate, anonymized figures (like the $3.2M recovered / 47 audits number on our landing page) may be used in our own marketing without identifying you.

07 · Warranties & disclaimers

We deliver our services with reasonable skill and care. We do not guarantee specific revenue outcomes beyond the audit's money-back guarantee. Any projections in our reports are estimates based on comparable engagements and data we've observed — not promises.

08 · Limitation of liability

To the extent permitted by law, our total liability to you for any claim arising out of these terms or an engagement is limited to the fees you've paid us in the 12 months preceding the claim. We aren't liable for indirect, incidental, or consequential damages — lost profits, lost data, business interruption, and so on.

09 · Termination

You can stop working with us at any time. For one-time engagements, any fees already paid for work completed are non-refundable except as set out in the refund policy. For retainers, either party can end the engagement at any time after the three-month minimum with thirty days' written notice.

10 · Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Delaware, unless we agree otherwise in writing.

11 · Changes

We may update these terms from time to time. Material changes will be communicated to active clients by email. The "Last updated" date at the top of this page will always reflect the most recent revision.

Refund Policy.

The headline version: if your audit doesn't identify at least $10,000 per month of recoverable revenue, you pay nothing. Here's the detail behind that.

01 · What the guarantee covers

The $10K-per-month threshold applies to the Revenue Leak Audit ($497 flat). If the delivered report — in the written opinion of the audit operator — does not identify recoverable monthly revenue of at least $10,000 based on evidence collected during the engagement, we will refund the full $497.

02 · What "recoverable" means

Recoverable revenue is revenue we reasonably estimate your business is losing today and could realistically recapture within twelve months through changes identified in the report. Estimates are based on comparable engagements, published benchmarks, and your own data. They are projections, not promises.

03 · How to claim a refund

Email refund@getvalue.consulting within 30 days of receiving your audit report. We'll refund the $497 via the original payment method within 7 business days — no negotiation, no store credit, no "we'll try to make it right."

04 · Exclusions

• Refunds apply to the audit only. Sprint and retainer fees are not covered by this guarantee and are governed by the order form for that engagement.
• If you refuse access we needed to complete the audit, we reserve the right to deliver a partial report. The guarantee does not apply in that case.

05 · Our record

We've issued refunds under this guarantee twice since 2023 — a rate of roughly 0.7%. We say no to businesses we don't believe we can help, so the bar for taking the engagement on is already high.

Legal contact.

Questions about this page? Requests about your data? Dispute you'd rather resolve over email than through lawyers?

legal@getvalue.consulting — the inbox goes to the founder, not a queue.

For general matters: hello@getvalue.consulting.